Last week I spent 50 minutes on the phone ordering checks for our company. We've used them before -just needed to get more and change the address on them. Sounds EZ, but I must have said my name, co name, address, etc. over 20 times... the checks came and were still wrong Not only did I call about the mistake but bitched about the language barrier -which is really no excuse- and the utter incompetency! Customer service, my arse!!
Maybe because you were speaking English English, not American English?